The assessment
The Operational Performance Assessment.
An evidence-based view of operational health across every domain that determines whether your business can scale — and a clear, prioritized picture of what deserves attention first.
Executive Business Health Scorecard
An honest maturity rating across seven operational domains.
Prioritized Operational Findings
Evidence-based findings, ranked by business impact — what deserves attention first.
Practical 90-Day Roadmap
Sequenced priorities your business can actually absorb while it keeps running.
Executive Findings Readout
A direct walkthrough of what the evidence shows and what to do about it.
Maturity model
Five levels, from ad hoc to optimizing.
Ad Hoc
Ad-hoc and owner-driven
Emerging
Some process, inconsistent
Defined
Documented and repeatable
Managed
Measured and improving
Optimizing
Scales without the owner
What we assess
Seven operational domains.
Leadership
3.4Clarity of accountability, decision-making, and leadership cadence.
Scheduling & Dispatch
2.6Capacity planning, scheduling discipline, and on-time execution.
Operations & Field Execution
3.1Standardized workflows, quality control, and doing it right the first time.
Finance
2.9Job costing, margin visibility, and cash discipline.
Customer Experience
3.6Response, communication, and customer retention.
Technology
2.4Systems of record, data flow, and automation.
Continuous Improvement
2.2Problem-solving cadence and improvement culture.
From findings to progress
A practical 90-day roadmap.
Days 1–30
Stabilize
- Install leadership cadence
- Make the core numbers visible
- Address the highest-priority finding
Days 31–60
Standardize
- Document the work that repeats
- Tighten scheduling & dispatch
- Formalize job costing
Days 61–90
Scale
- Launch continuous-improvement loop
- Grow recurring revenue motion
- Hand systems to the team